Cacino Privacy Policy — Your Information Is Safe With Us

This Privacy Policy cacino Applies to all services on the platform. The cacino.world website and its associated applications are operated by the cacino authority. In this document, "we" or "cacino" refers to this authority, and "you" or "member" refers to any registered or unregistered user.

Cacino believes privacy is a fundamental right. We collect only the information that is genuinely necessary — nothing more. This document explains in detail what that information is, why it is collected, and how it is kept secure.

This policy is effective from May 2026. Previous versions are no longer applicable.

Cacino collects two types of information — what you provide directly, and what is recorded automatically as you use the platform.

Information Provided Directly:

• At registration: name, mobile number, date of birth.
• For identity verification: national ID or passport number.
• For payments: bKash or Nagad number (not card number or password).
• Messages exchanged when contacting customer support.

Automatically Collected Information:

• IP address & device type.
• Estimated data on how long you spent on each page.
• Login times and failed login attempts.
• Betting and gaming activity records (amount, time, type).
• Browser type and operating system.

Cacino does not collect payment gateway passwords, PINs, or full financial statements — these are exchanged directly with your mobile banking provider.

Cacino uses collected data only for specific, defined purposes. Unnecessary or unauthorised use is strictly prohibited under our policy.

Cacino never shares your information with third parties for advertising or commercial purposes. Data use will not go beyond what is outlined in the table above.

Cacino does not share your information with third parties — however, there are a few limited exceptions you should be aware of:

• Payment processor: Only the minimum information required to process transactions is shared with bKash and Nagad. They operate under their own privacy policies.
• Legal obligation: We may be required to share data in response to a valid order from a government authority or court. In such cases, we disclose only the specific information requested.
• Technology Partners: Anonymous or aggregated data may be shared with certain technology providers used for site security and functionality — never personally identifiable information.

Cacino uses cookies on its website. These are small text files stored in your browser. Without cookies, many features will not work — such as remembering your login session.

Cookies we use:

• Essential Cookies: Essential for the site to function. Handles session management and security tokens. These cannot be disabled.
• Functional Cookies: Remembers your preferences — such as language settings and the last game you played.
• Analytical Cookies: Anonymous statistics on page visits across the site. No personal information is included.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of the site.

Cacino uses multiple layers of technical measures to protect member data, all built on internationally recognised security standards.

• Transmission Encryption: All communication between your device and cacino servers is encrypted using TLS 1.3 protocol.
• Storage Encryption: Sensitive data stored in our database is protected with AES-256 encryption.
• Access Controls: Within cacino, only authorized personnel can access specific data. An audit log is maintained for every access.
• Regular Security Audits: Regular penetration testing and security audits are conducted by independent third parties.
• Brute-force protection: Multiple consecutive failed login attempts will temporarily lock the account, and a notification will be sent to the member.

That said, no system is 100% impenetrable. In the event of a data breach, cacino will notify affected members as quickly as possible and provide assistance with any necessary steps.

Cacino does not retain collected data indefinitely. Each type of information has a defined retention period:

• Account Information: For the duration the account remains active, and up to 5 years after closure (for legal compliance purposes).
• Transaction Records: 7 years, in accordance with financial regulatory requirements.
• Customer Support Message: 1 year after the issue is resolved.
• Logs & Security Records: 90 days to 1 year, depending on the type.
• Cookies data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 365 days.

Once the retention period expires, data is automatically deleted or anonymized. To formally request deletion of your data after account closure, email support@cacino.world.

As a cacino account holder, you have several rights over your own data — and exercising them is straightforward:

• Right to Know: You have the right to request details of what information cacino holds about you.
• Right to rectification: If your information is inaccurate, you may request a correction.
• Right to Erasure: After closing your account, you may request deletion of your data — everything outside of our legal retention obligations will be removed.
• Right to Object: You may object to the use of your data for any specific purpose.
• Right to Opt Out of Notifications: You can opt out of promotional messages at any time.

To exercise any of these rights, email support@cacino.world directly or reach out via live chat. All requests will be responded to within 7 business days of receipt.

Cacino strictly does not collect data from anyone under the age of 18. Date of birth is verified at registration, and if a user is identified as a minor, the registration process will not be completed.

If a minor's data is inadvertently collected and this comes to our attention — either through our own detection or a report — the account will be closed immediately, all collected data will be deleted, and any deposited funds will be returned to the guardian's account.

If a family member suspects that a minor is using cacino, please report it immediately at support@cacino.world.

Cacino may update this privacy policy at any time. Members will be notified of any changes via SMS to their registered number or through an in-app notification. For significant changes, at least 7 days' advance notice will be given.

Continued use of the site after any changes constitutes acceptance of the updated policy. If you disagree with a change, please stop using the site and let us know.

For any privacy-related questions or concerns, please contact us:

• Email: support@cacino.world
• Live Chat: Available 24/7 by logging into the site

Latest Effective Version: Version 2.4, 1 May 2026.